A multi-unit franchise service retailer

Managed the full-cycle requisition and screening process for a key front-line, customer-facing team member. Collaborated closely with the leader to ensure alignment on role expectations, then partnered with the training lead to deliver a smooth onboarding experience. Developed a follow-up and tracking system to monitor onboarding progress and support early success in a highly visible, service-critical position.

A graphics producer & manufacturer running EOS

Implemented behavior-based interviewing practices and collaborated with the process owner to develop a core-values and culture-driven interview process. Partnered with department managers to identify and hire team members who aligned with their specific needs and goals, providing comprehensive interviewing and hiring services.

A managed IT service provider running EOS

Streamlined and enhanced their existing processes, improving efficiency and retention.

A multi-unit service and retail business

Implemented and refined interview, hiring, and onboarding practices, boosting retention and contributing to a successful business acquisition within 12 months.

A single-location specialty retailer

Created an organizational chart and defined new roles based on business segments and needs. Enhanced and implemented interviewing, hiring, and onboarding practices.